Experience
Building Businesses - Leading People - Delivering Results
Throughout my career I have had the opportunity to work across a wide range of operational, commercial and leadership roles within the property insurance, repairs and franchise sectors.
From starting new businesses and developing franchise networks to leading established organisations through periods of growth and change, my focus has always been on building sustainable businesses that deliver excellent service for customers while creating long-term value for stakeholders.
Today, as Group Operations Director of Insurance Solutions Group, I oversee operations across a portfolio of specialist businesses employing many people and supporting nationwide networks of franchisees, contractors and business partners. My responsibilities include operational strategy, regulatory compliance, business development, technology, franchise support and continuous improvement.
Building Businesses
〰️
Leading People
〰️
Delivering Results
〰️
Building Businesses 〰️ Leading People 〰️ Delivering Results 〰️
Areas of Expertise
Over the course of my career I have developed experience across a broad range of disciplines, including:
Operational Leadership
Leading multi-disciplinary teams, improving operational performance and implementing systems that enable businesses to grow while maintaining consistently high standards of customer service.
Property Insurance
Extensive experience within the property insurance sector, including claims management, loss assessing, contractor networks, emergency response and property reinstatement.
Franchise Development
Supporting the growth of nationwide franchise networks through recruitment, operational support, compliance, systems development and business coaching.
Business Growth
Helping organisations scale through improved processes, technology, strategic partnerships and operational efficiency.
Regulatory Compliance
Leading FCA compliance within regulated businesses together with governance, risk management and operational controls.
Digital Transformation
Implementing AI driven CRM systems, workflow automation, customer portals and technology that improve efficiency and enhance customer experience.
"The best way to predict the future is to create it” - Peter Drucker
Career Highlights
Some of the achievements I am particularly proud of include:
Shortlisted for Claims Director of the Year at the 2026 British Claims Awards, recognising leadership and innovation within the UK claims sector.
Leading the transformation of Concept Claim Solutions' commercial model, contributing to a 400% increase in recurring management service fee revenue through changes to the pricing structure, network growth and operational improvements.
Successfully leading the implementation of FCA authorisation, including permission to hold client money, and currently holding the SMF3 (Executive Director) and SMF16 (Compliance Oversight) Senior Management Functions.
Recruiting more than 120 franchisees to a nationwide franchise network and supporting their development and long-term success.
Helping grow multiple businesses from start-up into established national organisations operating across the property claims, repairs and franchise sectors.
Supporting the sale of a business to private equity before later helping return it to private ownership.
Developing operational systems, technology platforms and business processes that have supported sustained growth across multiple organisations.
Building long-term partnerships with insurers, brokers, contractors and franchisees throughout the UK.
Leading businesses that have achieved recognised industry accreditations and industry award success.
Simultaneously led both loss assessing and loss adjusting businesses at Board level.
Leadership Philosophy
I believe good leadership is about creating an environment where people have the tools, support and confidence to perform at their best.
That means providing clear direction, encouraging accountability and continuously looking for ways to improve the way an organisation operates.
For me, operational excellence is not simply about efficiency—it is about creating businesses that customers trust, employees enjoy working for and partners value working alongside.
Looking Forward
Business is constantly evolving.
Customer expectations continue to change, technology develops rapidly and organisations must continually adapt to remain competitive.
I enjoy working with businesses that are prepared to embrace change while remaining focused on delivering outstanding service and building strong, lasting relationships.